Resolved Account is deleted

[sarathkcm48]

Hi,

I'm getting the error "Apache is functioning normally", on my website and I am unable to login to cPanel.

I went through the messages in the forum, and I understand that my account has been deleted; and the window for restoration is closed.

I saw this error a few weeks back on my website, logged into my account to check what's wrong and noticed the message about migrations on the logged in page. My account being a free one, I was ok with a little downtime (that's what I thought happened to the website), so I didn't investigate further, and didn't know my account was deleted and there was a window for restorations. :/

Is there a possibility to have my account restored now? Or at least would it be possible to share me a zip of all contents?


Hoping for the best,
Thanks & Regards
Sarath

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 13th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.

An advise for anyone with problems, the sooner you ask for help, the bigger the chance it will be easy to sort out (waiting 24-48 hours during maintenance periods can be wise but beyond that it is a good idea to notify staff about the problems in case there is something that has actually gone wrong).

 

[sarathkcm48]

Thanks a lot Anna. My website is restored . I will keep your advise in mind.