Account Login No Longer Works, Website Still Up

[scratchc]

Hey all,

I've ran into quite the situation here. As it turns out, my account login info no longer works. By this, I mean to say that every time I attempt to login to my account (using all the correct info), I'm greeted to this page.

After some time, I decided to try and make a new account under the same email, and the following code pops up once I enter a domain I'd like that's available:

{"success":true,"message":"","data":false}

The website I have on the account is quite useful, and I'd like to find a solution that allows me to keep the site intact. Any suggestions? Thank you.

 

[Dead-i]

Hi scratchc,

Is your current website still online? If so, please could I have a link to this website?

Thank you,

 

[scratchc]

Hi scratchc,

Is your current website still online? If so, please could I have a link to this website?

Thank you,

For sure! Here it is.

 

[Dead-i]

Hi scratchc,

Your account appears to be active, so you shouldn't be getting this error message. Please could you try using "scratchc" in the "Username / Email" field, if you haven't been already, and let me know how it goes?

Thank you,.

 

[scratchc]

Hi scratchc,

Your account appears to be active, so you shouldn't be getting this error message. Please could you try using "scratchc" in the "Username / Email" field, if you haven't been already, and let me know how it goes?

Thank you,.

Awesome stuff, this fixed the issue.

With a solution as simple as that, it's pretty crazy I couldn't figure that one out myself, haha. Thanks for your help!