Account suspended again

[keframil49]

Hello
My account has been suspended again
Can you please un-suspend:smile:
Regards
Francisco
Sign in name: stargazer

 

[calistoy]

You do not have a hosting account attached to forum account. Could you please verify your cPanel username again?

 

[keframil49]

Sorry about that, here is my sign in name : keframil
Francisco

 

[calistoy]

The forum username attached to the hosting account is keframil62. Please log into these forums with that username first, then log into your account panel and unsuspend yourself. Be sure to log into these forums at least once every 31 days using that forum username to prevent inactivity suspensions.

If you'd like, consider joining Prime Membership so that you don't have to worry about inactivity suspensions anymore. http://x10hosting.com/prime-membership

 

[keframil49]

Hello
keframil62 is not working. (neither keframil)
I don't know how it went from keframil to keframil62 to access cPanel. I access cPanel a few times a week (always using keframil) and the forum just this past Monday and Tuesday using keframil49.
Thank you
Francisco

 

[calistoy]

You could change your forum password through your account panel. Just log into the account panel with email and password or cPanel username and password. There, you can also swap forum accounts, so that you can attach the active forum account you want to your hosting account.

Just so that there is no confusion, logins to the account panel or cPanel do not count to prevent inactivity, only the forum logins count.

 

[keframil49]

Hello
Still cannot sign in into cPanel.
I was suspended last Monday and was un-suspended by Carl without any problems. (all with keframil49 sign in name)
Don't know why today is so different.
Francisco

 

[calistoy]

Sorry this is confusing, but I never told you to log into cPanel. I said that you can get this all straightened out in your account panel https://x10hosting.com/control/login.php