account suspended for the inactivity

[kevinlee]

Dear x10host staffs.

My account has been suspended for the inactivity. This account is so important since my personal portfolio for job searching is on it. Could you unsuspend for it?
Thank you!!

 

[descalzo]

Sign in to:

https://x10hosting.com/sso/login/

Read the notice and reply. You have one appeal. Your suspension is not for inactivity.

 

[kevinlee]

when my account suspended, I got following email from x10host.
-------------------
We are sending you this email to remind you to visit the x10Hosting Account Portal.
Visiting the Account Portal once per month is a requirement to keep your hosting account active.
All that we require is that you access the portal while authenticated.
The portal may be accessed here: https://x10hosting.com/portal/
We offer account upgrades that remove the portal inactivity requirement for just over a penny per day. More information here: https://x10hosting.com/portal/?upgrade
Sincerely, x10Hosting

also I can see no reason when I login to that address, I sent appeal 1 week ago already, no reply yet.. please check this out

 

[Livewire]

When was that email sent?

 

[kevinlee]

hey It's march 27, and the account has been suspended at the same day
--------------------------------
From: x10Hosting [mailto:accounts-noreply@x10hosting.com]
Sent: Thursday, March 27, 2014 12:47 PM
To: wonseok.lee80pic@gmail.com
Subject: Account Inactivity Warning

We are sending you this email to remind you to visit the x10Hosting Account Portal.
Visiting the Account Portal once per month is a requirement to keep your hosting account active.
All that we require is that you access the portal while authenticated.
The portal may be accessed here: https://x10hosting.com/portal/
We offer account upgrades that remove the portal inactivity requirement for just over a penny per day. More information here: https://x10hosting.com/portal/?upgrade
Sincerely, x10Hosting

--------------

and the account has been suspended at the same day


From: x10Hosting [mailto:accounts-noreply@x10hosting.com]
Sent: Thursday, March 27, 2014 4:53 PM
To: wonseok.lee80pic@gmail.com
Subject: Account Suspension

Notice of Account Suspension
This email notification is being sent to inform you that your web hosting account has been suspended by x10Hosting's administration.
This is often reversible. Please sign into your web hosting account for more information regarding this suspension and the option to submit an appeal.

• Your Website: http://kevinlee.x10host.com
• Sign In: https://x10hosting.com/sso/login

Sincerely,

The x10Hosting Team
This message was sent to wonseok.lee80pic@gmail.com. If you don't want to receive these emails from x10Hosting in the future, please unsubscribe.
x10Hosting, LLC, PO Box 783, Tilton, NH 03276

MID Z1395964382

 

[Livewire]

To help with this more, let me clarify that the suspension issued on 3/27 was not for inactivity - it was marked as an Administrative Suspension, and was separate from the inactivity warning you received. More recently on 4/11, the account was picked up as having a web-shell on it, indicating the account has been compromised, which explains the Administrative Suspension issued on 3/27.

If you haven't yet, you need to file a dispute through the panel at x10hosting.com/sso/login; if that's returning errors we can try to do the dispute here, however unless the dispute system is broken we need it to go through the official systems whenever possible, as that leaves a log behind with the details of the dispute.

 

[kevinlee]

OK, thanks for the reply. I feel there was some misunderstanding for me since I couldn't get any specific reason for the suspend except for 'Administrative suspension'.

If it's compromised, I feel so sorry about that I didn't have good management to prevent it. I think my password for wordpress admin was so easy, I'll change it to way more stronger one. You can delete all the contents and database for my account, and I can re-start my website entirely. Also I promise this kind of things will not happen again.

I'll try my dispute in official way as well, but if you can review and answer my dispute from this post as well, I'll appreciate it.

 

[kevinlee]

I just sent my appeal in official way, hope you guys check about that. thx

 

[Livewire]

Yup I see it, I can run the rest of the dispute through there. Thanks!