Account suspended, urgent.

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OpFor

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So, while uploading files to my site today, it disconnected me and told me that my account was suspended for uploading nulled/illegal stuff. I'm almost 100% positive the software I uploaded was not nulled (I had received it from a friend) but I'm guessing it was since it suspended me. None of the content on my site is nulled or anything, this incident was a freak accident. I sent an appeal, but it said I only get one shot. If I'm rejected, I'll lose all my data. I'm hoping I won't be rejected, but if I am, is there anything I can do to get my data?
 

essellar

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If the software was nulled (an almost complete certainty; the file scanner is looking for specific modifications of known files¹ and isn't operating on some sort of "this doesn't feel right" heuristic), then uploading it at all would be a zero-tolerance violation of the terms of service. Validating the origin and legitimacy of files is your responsibility; if you didn't get the software from the original vendor, then you need to verify more than you need to trust. Friends may think they're doing you a favour by saving you a couple of hundred bucks. Some favour, eh? (And no, it's not an accident. You uploaded a file. If you have gotten into the habit of uploading files whose source and contents are unknown to your web site, then you may want to rethink that strategy.)

Zero tolerance means there is no way to fix it. Yes, you will lose all of the files and data that you don't already have backed up locally. No, an exception will not be made for you because you seem sincere or contrite.

File your appeal, but with the understanding that if you did upload nulled software, your suspension will stand.

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¹ In fact, there's often a large "NULLED BY <name of group>" notice in plain text in the files, along with some ACSII art and a handy link to get more warez from the same group. You might want to take a look at the files in a text editor, just for fun.
 

descalzo

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"received from a friend" is often a recipe for disaster.

Invision Power Board 3.4.1 , by the way, is not free software and you need a valid license for it. Same with vBulletin.
 

OpFor

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"received from a friend" is often a recipe for disaster.

Invision Power Board 3.4.1 , by the way, is not free software and you need a valid license for it. Same with vBulletin.
I'm running IPB 3.4.3, legit copy. No nulling or anything.

Also, checked the files, nothing about it being nulled at all. It's all just normal.
 
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Livewire

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I'm unable to properly identify which of the recent disputes is yours as there's no hosting account linked to this, however I will confirm that out of all the disputes for nulled IPB's I've worked in the last week, 100% of them have been confirmed as illegal either due to the presence of the release groups "tag" built into the files (usually taking the format "nulled by X" but not always), or due to the lack of an installed license key, which Invision Power requires be present for the install to be considered legal.


If you wish, I can contact IPB and begin a full license verification if you provide your cPanel username, however this will fail outright if you have not purchased a license for the software; IPB is not free, and even their demo is not a downloadable one (they host it to prevent the download of their source code). If a license has indeed been purchased for the domain, I will nuke the nulled install and lift the suspension so the legitimate one can be put in its place. If no license has been purchased, the account would remain suspended as a confirmed warez/copyright infringing install.

Bear in mind that just like vB, IPB considers the install illegal if it's not one downloaded from their members area after purchase. If it does come back as a valid license, we will only be able to lift the suspension once - you'll want to make sure you get to their members area and get a legitimate copy direct from the downloads area.
 

OpFor

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I'm unable to properly identify which of the recent disputes is yours as there's no hosting account linked to this, however I will confirm that out of all the disputes for nulled IPB's I've worked in the last week, 100% of them have been confirmed as illegal either due to the presence of the release groups "tag" built into the files (usually taking the format "nulled by X" but not always), or due to the lack of an installed license key, which Invision Power requires be present for the install to be considered legal.


If you wish, I can contact IPB and begin a full license verification if you provide your cPanel username, however this will fail outright if you have not purchased a license for the software; IPB is not free, and even their demo is not a downloadable one (they host it to prevent the download of their source code). If a license has indeed been purchased for the domain, I will nuke the nulled install and lift the suspension so the legitimate one can be put in its place. If no license has been purchased, the account would remain suspended as a confirmed warez/copyright infringing install.

Bear in mind that just like vB, IPB considers the install illegal if it's not one downloaded from their members area after purchase. If it does come back as a valid license, we will only be able to lift the suspension once - you'll want to make sure you get to their members area and get a legitimate copy direct from the downloads area.
Alright, I went through the software that I was trying to upload a bit more, and it appears it was nulled, my fault. It was an accident, but I guess it's still ban-worthy. But anyways, thanks for your help. No point in trying to get my stuff back anymore. However, would you guys at least allow the domain to redirect to a different URL?

Also, you're kinda wrong here, just saying:

I'm unable to properly identify which of the recent disputes is yours as there's no hosting account linked to this, however I will confirm that out of all the disputes for nulled IPB's I've worked in the last week, 100% of them have been confirmed as illegal either due to the presence of the release groups "tag" built into the files (usually taking the format "nulled by X" but not always), or due to the lack of an installed license key, which Invision Power requires be present for the install to be considered legal.
As long you've paid for the product and your domain is registered, you may run your board without the license key, however, IPS does reccomend that you use your license key.
 

Livewire

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The last update I had gotten back from IPB when doing a license check was that if the license wasn't entered and the software was in use, they considered it to be an illegal install. This may have changed though; I'll send in an inquiry to confirm it for the next one.

Unfortunately though as far as the existing domain goes, we don't have a way to redirect it once it was suspended. If you have a parked or addon domain that isn't one of the x10hosting free ones, you should be able to update the nameservers to a new host, but the x10hosting free subdomains aren't able to be redirected once the account is suspended.
 
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