Account suspended while I was uploading Wordpress?

[superjx1]

I had created a Free account on April 27th and had spent a couple weeks uploading Wordpress, messing with Themes, and adding a total of five plugins. The site was nothing more than a catalog of my movie collection, mainly using a plugin called WPMovie Library.

Yesterday I was trying to change the links on Search Results from "Older Posts" to a "Load More" button using AJAX when I killed my site. Sucky, but I am still learing PHP / AJAX so I sucked it up and decided to start over.

I managed to FTP in and delete my Wordpress install and upload it again, then while uploading the plugins the transfer stopped and when I tried to access my site, I got a nice "suspended" message.

Followed the steps to "un-suspend" my account. Have heard nothing. At this point I've already lost any work I did (mainly the info I had populated my SQL Database in regard to my movies) but that's easy to redo as there is not a huge hurry and the site was nothing more than a toy.

The problem I have is the stupidity of it all.

What EXACTLY did you think I was doing? Was it because of my work proxy? Surprise, people browse the internet on their lunches / breaks. I accessed my site from both at work and home, and accessing an account for connecting through a proxy is normal.

And you know what? I was having fun, making my movie catalog, enough that I had about 200 more movies to add and I was going to do a backup, then buy a Domain name and pay for a year of hosting, because everything went so smoothly... but now I am thinking that I could get suspended for installing a plugin, or connecting to my cpanel or site from work, or who knows what? Because it looks like there is one guy who handles all the issues here.

I don't care if I get my site back as I've already been looking at other paid hosting sites, and apparently you don't care about losing a potential customer, but I felt I should let you know that this is a poor way to treat POTENTIAL customers, even for a free account =/

Yeah, if I had been uploading porn or pirate software or whatever, I could see getting banned, no question.

... but uploading a legit plugin via FTP? You guys need to get it together.

 

[Derek]

Were you hosting a proxy on your account?

The TOS States:

"No proxies of any nature are allowed, whether private or public."

 

[Livewire]

If you haven't yet, open a dispute; the plugin you uploaded has a proxy embedded within it which is something we've seen in recent history. It doesn't appear to be intentional, but it looks like the plugin designer is using an outdated version of ReduxCore which has an unsecured phpproxy install as part of it. More recent versions have this file secured so it isn't accessible publicly (which we haven't had issues with as it's used primarily for updates), but the old ones were easily abused by users and bots who discovered its presence. Discovering it was as easy as attempting to view the file directly.

In a situation like this, the dispute would be accepted as long as we erase the file that caused the suspension; it may be necessary to switch plugins however if it can't run without the file, or if it's out of date and not receiving updates (which would explain how it hasn't been updated to the more recent versions of ReduxCore).

 

[superjx1]

No, I wasn't hosting a Proxy, I wasn't hosting anything expect Movie Info for my movie collection. And I have opened a dispute, but no one has bothered to tell me WHY I was suspended in the first place!

 

[superjx1]

No, I wasn't hosting a Proxy, I wasn't hosting anything expect Movie Info for my movie collection. And I have opened a dispute, but no one has bothered to tell

 

[essellar]

As Livewire mentioned, a plugin that you were using does have a proxy embedded in it, even if you didn't know about it. He's basically told you that you likely didn't know about it; there's no need to get defensive. But there would be a problem keeping it up - it doesn't matter what your intentions were, or whether you're a nice person or anything like that, the code itself is dangerous to the service, so it isn't allowed. Fixing the problem can only happen via the dispute process.

 

[Livewire]

I'm not showing any currently unanswered disputes; I was able to dig in further and confirmed I did reply to your dispute yesterday in the early morning; please check your spam folder or the account panel as it should show the reply (which is Pending, not Solved, so it will accept new responses). If needbe, we can handle it here, but when possible it'd be best to handle it via the dispute process unless you experience errors.