In your last post you confirmed the XenForo license you had was not licensed for the install on x10hosting, as it was assigned to another domain not hosted with us. This unfortunately means the license was illegal, as XenForo licenses are only valid for one domain.
Per sections 5 and 7 of the Terms of Service, backups are not available; you are responsible for making backups, as once the account is suspended for a major breach of our ToS, we are not able to provide them.