Account Suspension Notice

[gorgonzola]

I am actively using my account (theo.x10hoting.com) but I keep getting notices that the account will be suspended for inactivity.


I am uploading and downloading files using FTP.


Because of this, I have not had to sign into Cpanel.


I sign into the Forum every week to keep the account active.


Since I got the first suspension notice, I have also been signing into Cpanel every week (It's been about 2 weeks or so since I got the first notice).


I basically log in and then log out.


I was under the impression that using FTP was permissible.


I was also under the impression that signing in to the forum every week was enough to keep the account active.


Needless to say, I'm a little confused as to what I need to do in order to keep the account active.


Can you assist me?

 

[descalzo]

If you were signing into x10hosting using the Account Panel, that is not the same as signing into the Forums. People often confuse the two.

Edit/Add

You do not have to sign onto the cPanel or even use FTP.
Signing into the Forums is all that is required ( I would make sure cookies enabled and that you stay ~5 minutes to make sure the system recognizes you, even though they say you don't)

 

[gorgonzola]

I log into the forum and log out again and then I log in again to see that the last time I visited has been updated.
If it has, I assume the log in and log out took.
This was not a problem before.
It only started happening after the last major change.
I have been logging in and out to Forum consistently (not to Cpanel).
That didn't change.
Something is different but I don't know what.
The two things that are different are the changes made to the website and the fact that I started using FTP rather than Cpanel to upload my files.