Account suspension

[nathan25]

Hi,
I got an account suspension warning email due to having not logged in recently. I then immediately logged in to the system as per instructions. Then I got another warning a week later! All it says to do is log in. In fact, it says right above the box that I am currently typing into that I logged in 6 days ago. IN FACT when I received the suspension warning last week it said I hadn't logged in in 30 days and the new one says it has been 40 days...but 30 + 6 does not equal 40. What gives??

Thanks,
Nathan

 

[Livewire]

It's telling you to login to the forums, which is showing last login on June 5th, which is about 40 days ago.

Login at x10hosting.com/forums ASAP to avoid an inactivity suspension.

 

[nathan25]

That is not what it said in the email. Thanks for trying to cast me as an idiot. Maybe you should try to make an effort to make some sense.

 

[Livewire]

I haven't been inactive long enough to receive the email you are seeing, however:

Accounts found to be inactive are suspended for a 14 day period and then terminated. All data including any type of backup or stored information is removed with the account. [B]To prevent an account from being suspended for inactivity it is required users visit the x10Hosting forums located at http://x10hosting.com/forums at least ONCE every 31 days.[/B] Accounts must also have a working website within one week.

I bolded the applicable part; a simple forum search would've turned up the same information.


I do take every effort to make some sense, and it was not my goal to cast you as an idiot. All I know is I viewed your profile and it showed the login was well beyond 30 days past-due.

As this issue is now cleared, I am locking the ticket to prevent this from turning sour.