Resolved Account was inactive for a while--now can't connect to FTP or open cPanel

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basnappl

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Hello,

I hadn't tried logging in for some time and it looks like a lot has changed! I managed to log in and can see the "Open cPanel" button but when I click it, I get the following error:
"
Sign in Successful
Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry
"
When I click "Retry" it brings me back to the landing page with the "Open cPanel" button.

Also, when I try to connect via FTP, I get "530 Login authentication failed" when using the same password that I successfully logged in with.

Any ideas? Thanks!
 
Anna

Anna

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Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 
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