account will not link up

[timmtamm]

I'm trying to link my account to forum account but it wont link. Says error, hosting user name does not exist.

 

[TechAsh]

What is your cPanel username?

 

[timmtamm]

timmtamm

 

[TechAsh]

There is no record of that account on our system. Are you sure the account was created successfully?