Account with Inactivity Timer Subscription

[nipun45]

Hello,
I subscribed for inactivity timer for my account on 8/19/09. I believe the subscription is for one year. But it seems that my account has been suspended due to inactivity. Could you please fix the problem? Following are my account details.

username: nipun45
email: nipun45@gmail.com

Regards,
Nipun

 

[calistoy]

Log into your account panel, click on hosting at the top, then click on view suspension reason. You'll see the reason of your suspension, and be able unsuspend yourself if applicable.

 

[nipun45]

(Sorry for my choice of words there.. I didnt know this post was going to appear in community forum.)

calistoy, thank you for the reply. But I dont see the reason for suspension. The suspension history page only shows that suspension = 2. There is a hyperlink in "2" but it does not take me anywhere. any ideas??:frown:

 

[descalzo]

When you go to your webpage, do you get the x10hosting "suspended" page?

 

[nipun45]

No descalzo. My site just gives "unable to connect" or "page not found error".
I assumed that it was inactivity suspension cause there was a notification in my account that suggested "Inactivity Suspension Warning". And I cant even get to my cpanel page https://chopin.x10hosting.com:2083/login/.

 

[descalzo]

Well, if you look at the threads in this Forum, you are not alone in not being able to get into your cPanel or see your webpage.

The "warning" was probably the email script they tested a week or so ago. Unfortunately it did not check for Inactivity Timer and sent out a lot of false alarms. The script that does the actual suspending does check the I.T.

And your description of the "suspension report" seems to be a glitch in the system. My account has the same thing. I am not suspended and never have been. The admins are aware of the bug.

Mine looks like

 

[nipun45]

Thank you descalzo.
In that case it might just be a temporary problem. Guess I'll just have to wait.

 

[nipun45]

Problem solved

The problem solved on its own. May be it was caused by some temporary changes or fixations. Sorry, the title of this post is misleading. My account was not suspended as i assumed. Thanks to the support team.