am i down or suspended or other problem?

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sailing

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i know many people have been posting because their server is down. but i can't tell if my page is down or if i have been suspended, or there is some other problem. my page has not loaded for at least the last 3 days. when i logon to x10hosting.com, i can logon but it gives me an error and i can't do anything. the error is below:

An Error Has Occurred
Although you've logged in successfully, there was an error retrieving your account's hosting type from the backend system.

Please post on our forums to seek support on this issue.
 

Scott

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When did you sign up, and what type of account did you sign up for?
 

sailing

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i signed up probably around 9 months ago. i have an ad-enhanced (text) php-intermediate plan.
 

Scott

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Have you been inactive during this period of time?
 

sailing

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i think i was suspended once some time ago, for a reason i can't remember, either not signing into form or incomplete index. but i should have no reason for being inactive now.
 

Brandon

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Your account looks like it was terminated, not sure for what though.
 

sailing

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that's simply unacceptable. no one has told me anything. please let me know everything as soon as possible.
 

tnl2k7

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No, this is not unnacceptable at all. If you bothered to read our terms of service (which is shown all the way the signup process in segments so there really is NO excuse), you'd know we terminate inactive accoutns to keep our servers stable and reliable. Find it for yourself here: http://x10hosting.com/termsofservice

You're welcome to signup again if you like, but we can't recover your files.
 

sailing

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i have read the TOS, and i agreed to them at sign up, and i am more than aware of what it says.
it is unacceptable for the following reasons:
1) there is no reason my account should have been terminated or suspended.
2) no one told me when or why my account was terminated or suspended.
3) i use the space.
4) i visit the forum at least once every 2 weeks as required.

my account is not inactive, it has never been inactive. i was suspended once for not having a completed index in the default directory. this is because i use another directory almost exclusively.

and no, i may not sign up for another account, my username, and hostname are taken by my "inactive account," and as long as i have an inactive account, this is my ONE allotted account per the TOS.

the information i have been given is as follows:
my page stopped working about 4 days ago (ie it was being used)
"it looks like your account was terminated, not sure why though..." after asking in this forum.

someone needs to give me some better information, on either why this mistake occurred, or what can be done to fix it.

thanks.
 

TechAsh

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Your account was deleted on the 25th of September.
Reason: Suspended for an extended period of time, terminated automatically.

You are welcome to sign-up again (Visit http://x10hosting.com/logout first), but there is no way to recover any data/files you had.

1) there is no reason my account should have been terminated or suspended.
2) no one told me when or why my account was terminated or suspended.
3) i use the space.
4) i visit the forum at least once every 2 weeks as required.
1) There was a reason and I have stated it above. You account had been suspended for over ten days which leads to an automatic deletion.
2) I have just told you. We currently do not send e-mail notifications when accounts are suspended, but we may implement it in the future.
3) That's not the point.
4) You must of forgotten to login one time, we do not delete accounts for no reason.

and no, i may not sign up for another account, my username, and hostname are taken by my "inactive account," and as long as i have an inactive account, this is my ONE allotted account per the TOS.
Because your original account has been deleted you may sign-up again without any problems.
 
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