Resolved "An error has occurred forwarding your sign in"

[keanux13]

Hello,

I'm having trouble accessing the admin panel after logging in:

Sign in Successful
Please standby while transfer you to your web hosting account.

An error has occurred forwarding your sign in. Retry​

From other threads, it looks like my account might be suspended because of login inactivity. I used to login periodically with the reminder emails, but like others mentioned I didn't receive any emails in the last little while. I would really appreciate it you could restore my account, and I'll be sure to set other reminders going forward. Thanks in advance!

 

[garrettroyce]

Your last prior login was in 2019. Your account would have been deleted for inactivity in March. In the future, make sure you log in to x10 every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. Forum logins and FTP logins do not count. Please don't rely on emails as they can be blocked, sent to spam, or as it was in this instance, not sent.

I'm flagging this for admin review.

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.