Resolved Apache is functioning normally - Can’t access website
- Thread starter vwgsbcnh
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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.
During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 16th.
Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).
Unfortunately there was no easily accessible restore package on the server so I had to take this up to head admin that will have to sort a new package from the old server. He said as late as this morning that he'd do the restores I sent to him yesterday, so I think he will sort this as well.
During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 16th.
Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).
Unfortunately there was no easily accessible restore package on the server so I had to take this up to head admin that will have to sort a new package from the old server. He said as late as this morning that he'd do the restores I sent to him yesterday, so I think he will sort this as well.
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Bumping for admin review.
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I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are.
He said he'd try to get to my little list during the next 24 hours.
He said he'd try to get to my little list during the next 24 hours.
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