Resolved Apache is functioning normally message

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moonsqui

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hi, looks like my site got caught up with the rest of those purged since I mustn’t have logged in on time. Let me know if my site can please be recovered.
sorry i didn’t keep up in time with my cpanel log-ins :(
moonsquirrel.x10host.com
Much thanks
 

garrettroyce

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Your last login was four months ago. Accounts are suspended after 30 days, then removed after an additional 21. It's highly unusual for x10 to restore accounts purged for any suspension, and this was offered as a one-time only courtesy because of the transfer to the new servers. This courtesy period ended two weeks ago, and no accounts were supposed to be restored after that. Admins have been restoring accounts after this period ended, but there's no guarantee a backup exists because they never usually do, and even this unusual backup was supposed to be deleted by now. I'll ask an admin to look at this, but I would be highly surprised if the old server hasn't been terminated by now.
 

moonsqui

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Much thanks for your quick reply. I totally understand either way and appreciate all your help.
 

Anna

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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 16th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.
 

moonsqui

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I just checked and the website is back. Wow, Anna and Garrett you are the best!!! Thank you a million times. I will do much better with my sign ins from now on and sorry once again for my absent mindedness.
 
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