hmm usually i don't think it should take that long, unless you've got some MASSIVE file(s) on the server but i don't actually do that backup processs, lol sorry, i just usually do it seperately, like i'll download the MySQL file backup, then i'll click the link "Download a home directory Backup" and that gives you everything, not just public_html so ya..try doing it that way otherwise, idk what's the problem :dunno: