brand new account suspended for no reason

dsctruth

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I had bad luck creating an account on my computer originally, it kept saying there was a "Spam or Phishing
The provided information was suspected of impersonating an institution, website, or other official entity and cannot be used. Please wait 24 hours and then try again with different information." Even though the email address I put in the signup form was a perfectly valid email (my name, doesn't sound like any company).

So I figured since my ip address was probably blocked due to this error, I went ahead and tried to make a new account but with my cell phone's data/ip instead, and it worked with a different email address. Note: I did ask support in discord for help but was only given the response that they would notify tech support of the bug on the signup page (since it didn't make any sense why i would be blocked). But now, 6 hours later, it's still being weird, because even after successfuly creating an account on my phone, when I went back onto my computer, cleared the cache, and attempted to sign into this new account, it said again:

Spam or Phishing​

The provided information was suspected of impersonating an institution, website, or other official entity and cannot be used. Please wait 24 hours and then try again with different information.

So then I just decided to login to my new account from my phone and install wordpress from my phone, since the only thing I really needed to do on the computer was the wordpress software. It worked. So then I thought it was safe to login to the wp panel from my new subdomain, from my computer after the wordpress installed, but as soon as I logged in, it said my account was suspended, and to login to find out why. So then I logged in from the computer and again was told I was suspended for spam/phishing.

It sounds like your anti-spam system is way too strict. I literally did nothing to raise suspicion.
 

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dsctruth

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Actually, I guess there are two errors. The reason for the account suspicion was sent to my email:

Our automated system has detected that you have recently added a domain to your free service that may not adhere to our community standards. Based on this detection we required a manual review of your domain.

Not only can I not log into my new account from my computer, even before it was suspended, because my IP address has been flagged for "phishing", but now I can't even log into my hosting account from my phone because it's been auto-suspended for yet another reason that is not true. The subdomain I am using is "discovertruth". How is that a bad term?
 

mrburnsx

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The term that likely triggered it is “discover“ which is a financial services company
 
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