can i haz shell access pretty please?

[grant.c.stone19]

So, upon opening a terminal on my computer (Linux-based), I type "ssh ihazroot.x10.mx" and it asks me to enter the password for grant@ihazroot.x10.mx - when my username is grantman... but if I enter "ssh grantman@ihazroot.x10.mx" it works like it should. Why does it assume my user is "grant"? Usually if I just type "ssh website.com" it asks what user to sign in with. Anyways, that's not the main issue. After logging in finally I'm greeted with "Shell access is not enabled on your account! If you need shell access please contact support." Well, here I am contacting support. So can I haz shell access pretty plz?! I do a majority of my editing in TTY1 with nano and/or vi(vim) and upload by sftp or psftp CLI commands (and all other server access is by "ssh" command). I'd love to be able to do everything via command line like I'm accustomed to. Thanks.

 

[Anna]

Shell is only available on premium, or VPS, services.

 

[grant.c.stone19]

Aw really?
Why isn't that just said plain and clear then? Instead of making someone they can just ask support?

 

[descalzo]

Where did you get the idea that shell access would be allowed if you asked?

 

[grant.c.stone19]

Where did you get the idea that shell access would be allowed if you asked?

Because the first thing I tried to do once my account was set up was access it via SSH. Upon entering the shell with "ssh grantman@ihazroot.x10.mx", I was greeted with "Shell access is not enabled on your account! If you need shell access please contact support." - like I stated above. The statement "if you need shell access please contact support" makes it seem pretty clear to contact support if you need shell access. It shouldn't say to contact support to get shell access if that's not how it goes; should be something more like "Shell access is not enabled on your account! If you need shell access please upgrade your account." And for all I know, it could have been stated somewhere in small print when I was signing up - but it still seems as though the wording should be changed. That's all I'm saying.

 

[calistoy]

Here's where it makes it clear what's enabled and disabled for free hosting accounts, and here's also what is enabled and disabled for Illuminated and Premium. http://x10hosting.com/free-hosting-comparison

 

[Sharky]

I believe that message might be hard coded in to the SSH daemon.

 

[grant.c.stone19]

Now I'm having an even worse problem. I'm getting an error when I try to transfer even a simple HTML page. It says my disk is full. I've only uploaded 1 favicon.ico and 1 index.html page. I even went back to https://x10hosting.com/free-hosting-comparison just to make sure >_< and it says "unmetered". So... what nao?

(Also, I couldn't even upload an attachment to here but I took a screen shot. http://terminallyuncreative.they.org/images/snapshot.png)