Can not login to Free host account

[blcald]

I can login to forums but can not login to hosted account to manage files

I get this message, how do I get them linked??:

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com

 

[Gouri]

Hi blcald,

As your forum account is not linked to hosting account can you provide us the cpanel username to check?

 

[xav0989]

Hello,

As your hosting account and your forum account is not linked, we need your cPanel username to be able to look up in our system. During sign-up, you created a forum account and a cPanel account. We need the cPanel username.

- xav0989

 

[blcald]

blcald
Edit:
blcald - forum
bcald - cpanel

 

[xav0989]

As I can't find your account in my systems, I'll escalate it for an account manager.

- xav0989