Resolved Cannot access cPanel

[darklink.perry81]

Hello,
When trying to sign into my cPanel, I get a page reading:

Sign in Successful
Please standby while transfer you to your web hosting account.


An error has occurred forwarding your sign in. Retry

I understand there is a 30-day check-in before suspension, and I don't doubt I'm well past that point. If the hosting is unavailable that isn't problematic for me, but it's mostly the DNS. I have a custom domain set up on there that I can't move. I want to shift it over to Cloudflare, but I'm informed it must be managed from within x10hosting, so it's stuck in limbo.
Thanks for your help!

 

[Anna]

For the record, any DNS changes would be handled where you bought/registered the domain, changing anything regarding name servers on our end is not going to do much change (though to use cloudflare the site still needs to be hosted somewhere they only proxy the connection).

Between December 16th and May 8th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid January the account would have been eligible for a suspension, and then 21 days later, first half of February it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[darklink.perry81]

Awesome, thank you so much!