Resolved Cannot Access New Direct Admin. Website not working.

[shiningconcept25]

Hi all,

I'm able to log into my account, but I'm unable to access DirectAdmin, and my website seems to be down.

• When I go to the root URL, it says "apache is functioning normally".
• When I log on to https://x10hosting.com/sso/login, I get the maintenance notification at the top of the page:
  • We are currently performing migrations and maintenance on our backend systems, logging into the system may periodically be impacted. Please read https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ for more information.
• There's the cpanel button, but pressing the cpanel button gets to a page with the following:
  • Sign in Successful
    Please standby while transfer you to your web hosting account.
    
    An error has occurred forwarding your sign in. Retry
    

Not sure what's going on. Hopefully someone can help.

If you need more info or screenshots, let me know.
Thanks in advance.

 

[Anna]

Between December 19th and April 6th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid January the account would have been eligible for a suspension, and then 21 days later, first half of February, it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.