Cannot access newly created website.

[Tris10]

I recently created a website, xtdub.x10.mx, and uploaded some test files to it. The cpanel works fine, however I can not connect to the ftp through any means except the cpanel, and the site itself is not accessible. Is this a common problem with new accounts?

 

[Brandon]

Hello,

I am viewing your domain fine, if you go to your domain does any page come up? If so what are the contents?

 

[Tris10]

If I try to go to xtdub.x10.mx, I get redirected to an x10hosting page that says "Website specified does not exist".

 

[descalzo]

Clear your browser history and cache before you try again.

 

[Tris10]

I tried that, didn't work. I also tried using a different browser entirely.

 

[descalzo]

Well, I see your home directory with just two files,
# keydb.php
# sql_info.php

If that is your site, your ISP or someone is caching old info. You might try flushing your DNS too.

 

[Tris10]

Yes, that is the site so far. I tried the DNS flush to no avail, so I suppose it might be a problem with Comcast. I'll wait for a bit and try again tomorrow.

 

[Brandon]

When you ping the site what IP do you get?

 

[Tris10]

Ping results in 69.175.6.102. According to my cpanel the shared IP is 69.175.120.122, so it does seem like a DNS issue. Directly using 69.175.120.122 does not work though.

 

[Brandon]

Ok, then your seeing an old dns entry for our catchall page, just wait a few hours and it should update.

And viewing the IP directly won't work, because it's a shared IP.

 

[Tris10]

Okay. Thanks for the all the help and info. I'll check in the morning and if there are any more problems I'll post back here.

 

[Tris10]

Well, I have changed to a different DNS and I can now see the file list on my site. When I try to access any of them I get a 500 Internal Server Error though. Any thoughts?

 

[descalzo]

A. Make sure the php files have permissions of 0644
B. If the files try to call outside of x10hosting (cURL etc), that would be a problem since they have blocked the outgoing ports.