Cannot access the FTP server

[tentoka2]

I have just opened a hosting account on x10, uploaded my website via the control panel and it is now working fine (at tentokai.com). But, I haven't been able to access it via FTP. I have created an FTP user named ftpadmin (which now appears in the list as ftpadmin@tentokai.com). When I try to connect via FileZilla, I use ftp.tentokai.com as the server, 21 as the port number, and I have tried entering the username as ftpadmin@tentokai.com, simply ftpadmin and even ftpadmin@ftp.tentokai.com, but it just won't connect no matter what I do. Filezilla reports the following:

Status: Resolving address of ftp.tentokai.com
Status: Connecting to 199.59.243.108:21...
Error: Connection timed out
Error: Could not connect to server

Any help greatly appreciated. Thanks!

 

[Anna]

The IP the domain resolves to is not the correct IP for the server you are on. Would appear as the propagation is not fully completed for that domain at your end, though when I tried pinging it just now it resolves to the correct IP (198.91.81.3) from my end.

As for username, the only valid one (apart from using your cPanel username) is: ftpadmin@tentokai.x10host.com (you can see what ftp accounts you have created by visiting the "FTP Accounts" in cPanel=).

You might need to clear your dns cache to force an update on the IP the domain resolves to, it will sort itself given time however.

 

[tentoka2]

Umm... I just figured it out! The correct FTP host name is tentokai.x10host.com, not ftp.tentokai.com, as was shown in the connection instructions on the ftp users window under the x10 Basic interface. I found this out by switching to the cPanel, and there, in the FTP section, I saw the correct server name. The connection instructions need to be corrected under x10 Basic.

 

[Anna]

It is a proper address to access on, however for newly added domains (assuming you recently added the .com to your account) there's always a delay before the domain, and its subdomains, resolve properly.

 

[tentoka2]

Ah, I see... So, after a while it should start resolving ftp.tentokai.com all by itself?

 

[Anna]

Yes it should. The way it works is when you add it to the server with us, our servers kind of sends out a message "Hey I host this domain on this IP". Depending on how many servers have to relay that information before it reach the gateway of your ISP and there after is sent to your local DNS cache, it can take a few hours, in extreme cases up to 48, though commonly this is done very quick.

 

[tentoka2]

Thanks very much for your help.