Cannot add domain idebsports.ly - Getting "Another user owns this domain"

iDEB

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Hi everyone,
I am trying to add my custom domain idebsports.ly to my x10Hosting account, but I am getting the error:
Another user owns this domain or a parent of this domain.
Here is the context of my issue:
  • Domain: idebsports.ly / www.idebsports.ly
  • Registrar: Libyan Spider
  • Previous Host: I was previously using this domain with InfinityFree. However, due to technical reasons, I have fully removed the domain from my InfinityFree account and dashboard because I no longer want to use their services.
Even though I deleted it from my previous host, it seems the DNS zone or host mapping is still cached or locked on the shared infrastructure backend, which prevents x10Hosting from accepting it.
Since I am the rightful owner of this newly registered domain, could an admin please manually clear the residual DNS zone or release idebsports.ly from the system so I can successfully add it here?
I can provide ownership proof or screenshots from my registrar (Libyan Spider) if required.
Thank you for your time and help!
Best regards,
 
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