Cannot find account after inactivity?

[epoclaen]

I am trying to log into cPanel after receiving an email notification that my account has been suspended due to inactivity. I go to http://www.x10hosting.com/portal/login.php and am sent to the http://www.x10hosting.com/ss0/login.php page. I then click "control Panel" at the top and get the following message on a new page:
[h=2]There's a Problem[/h]

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Unfortunately we were not able to find your hosting account.
Your account may have been:

• Removed for inactivity; or
• Suspended and removed for a Terms violation; or
• Requested to be deleted.

The good news it that you may sign up again now.
SIGN UP FOR AN ACCOUNT

How do I sign into my account portal to unsuspend the account like I normally do?

Thanks.

 

[descalzo]

Try it now (after clearing browser cache, cookies, and history). I have unsuspended you and can see your site

J R is a website developer specializing in PHP programming systems with MySQL database integration on Apache servers. I have programming experience in javascript, HTML5, CSS, WordPress and B2Evolution content management systems, and Flash Actionscript 3.0.

 

[epoclaen]

Everything appears to be working now but why couldn't I request unsuspension WITHOUT you doing it manually like we could before? I also didn't have access to a logout option anywhere on the website after attempting to log into my account.