Cannot find my hosting account

[yasadmin]

I had a free hosting account user yasadmin but in the new menu I go to the HOSTING option and says that I have not an account. I have been suspended in february in the middle of the stoli migration but I have paid the timer ticket not to have suspensions anymore, can you check what could happen with my account?
The previous ticket in februray had been scalated to staff but I had no answer.
I have bought also a double space for everything in the previous plan, I would like not to loose everything.
Thanks in advance for any help.
Sergio

 

[Gouri]

I had a free hosting account user yasadmin but in the new menu I go to the HOSTING option and says that I have not an account. I have been suspended in february in the middle of the stoli migration but I have paid the timer ticket not to have suspensions anymore, can you check what could happen with my account?
The previous ticket in februray had been scalated to staff but I had no answer.
I have bought also a double space for everything in the previous plan, I would like not to loose everything.
Thanks in advance for any help.
Sergio

Your Thread is closed by staff because you didn't responded for 4 days.
http://x10hosting.com/forums/free-hosting/118540-cannot-find-my-hosting-account.html

It appears to be your forum account and hosting account is not linked. Can you provide us the cpanel username.

 

[yasadmin]

My cpanel name is yasadmin.
Everything started in february, LadyAnna was trying to avoid to loose my data, see the post
http://x10hosting.com/forums/free-hosting/110726-account-suspended.html
and the issue was escalated to staff then I could access my site without problems, but the panel continued to say that it was suspended, after that I was waiting an update from staff that I've never received.
So? Did I loose everything?
Thank you in advance.