cannot link account to cPanel

[kwhweb]

Hye and thanks

I believe that I was on the forums within the last two weeks
and checked my site and cPanel but i cannot link my account
to my cPanel... it was linked the other day... what has happened?

is this an account suspension? confused, and willing to understand!

thank you for your time
kenneth higgins

http://kwhweb.elementfx.com

 

[Fedlerner]

What's your cPanel username?

 

[kwhweb]

Hye fedlerner

thank you for taking time to address my issue.

i think (!) my cPanel username is... kwhweb

kenneth higgins

 

[Fedlerner]

If you don't login to the forums in a period of two weeks, your account gets suspended for inactivity. After this suspension you've 10 days to claim for unsuspension. If 10 days have passed and you haven't claimed for unsuspension, your account gets automatically terminated from our servers.

This is what happened to your hosting account, which was finally terminated on May 19th.
You can create a new hosting account if you want to.

 

[kwhweb]

thank you fedlerner for the info. have replicated the
account using same details, cPanel is now available.

can we check that my external IP it is not on blocked list?
i cannot ftp... no connection... have set it up and have
matching details on DreamWeaver ftp dialog as on cPanel

i will PM it when you ask...


had that problem before at apartments in Washington DC

thanks ken higgins

 

[Fedlerner]

PM me your IP Address and I'll check if it's being blocked or not.
If you use an FTP client, make sure the "Multiple connections" option is disabled as this may cause the firewall from temporary blocking your IP Address.

 

[Fedlerner]

Your IP Address is not being blocked, are you able to connect to your site/cPanel/FTP now?

 

[kwhweb]

hye fedlerner

site access yes, using the file manager app in cPanel
but no ftp as yet. ftp details i am using are:

FTP HOST
ftp:\\kwhweb.elementfx.com

HOST DIRECTORY
public_html\kwhweb

LOGIN (tried with / without domain "@kwhweb.elementfx.com")
kwhweb@kwhweb.elementfx.com

A PASSWORD (SAME AS MY cPANEL AND ACCOUNT)
xxxxxx


still, as yet no ftp... thank you for your help.
kenneth higgins
with and without passive and i have no firewall on

 

[bugfinder]

Are you seeing the welcome page as your site, or a Domain available?

 

[kwhweb]

hye bug finder

thank you for picking up the thread.
using the file manager files and have
several pages up... but no ftp as yet.

just can't get what i'm doing incorrectly with FTP.
nearly there! any ideas greatly appreciated.

thanks again,
kenneth higgins

 

[Fedlerner]

Use the following information to connect to FTP (using an FTP client):

Host: kwhweb.elementfx.com
Port: 21
Username: The same you use to login to cPanel.
Password: The same you use to login to cPanel.

 

[kwhweb]

dear fedlerner

thank you; the required change was to omit
ftp:// prefix in the host field in D'weaver

i have access via FTP and my site is up and running

thank you for your consideration and help

kenneth higgins