Cannot log in to x10hosting.com or cPanel accounts

[cybrgms]

I recently tried to log in to my cPanel account, but I couldn't manage to get logged in, so I thought it might be a suspension-due-to-inactivity issue. So, I tried to log in to my account at x10hosting.com to check it out, and I got this message:

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com

Have my x10Hosting and cPanel accounts been terminated? If so, is there ANY way I can get all of my files and stuff back?

Thanks.
cybrgms

 

[garrettroyce]

How long has it been since you last logged in to the forums? If it's been quite a while, you may have had your account deleted.

you may need to talk to an admin: http://support.x10hosting.com