Actually this is the proper place to post about support, technically prime does not really exist anymore (it was discontinued a few years back), though no users have had that badge removed from the forum account.
Between December 23rd and April 23rd you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of January the account would have been eligible for a suspension, and then 21 days later, second half of February it would have been terminated by the automated system.
Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.
Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.
Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
If your addon domains do not use our name servers, you need to manually update them with the proper IP for the new server, which is in your case: 198.91.81.13
Anyways, now I see all the forum posts and realize that my account probably didn't survive the migration. Can you help? Thanks!