cannot login to cpanel

[chankarwing]

"There are some issues with cPanel that we’re working through such as problems adding parked\add-on domains.  They’ll be resolved as soon as we get a solution from cPanel."

I believe that isn't part of the problem because I can't access cpanel anyway.

 

[carl6969]

Try this:

Login to http://x10hosting.com/control/login.php with forums username and password.
Go to "Hosting" on TOP navigation, ----> Then Click on "update password". There you can change your password. put forums password in "Current Password" field.
Note: After this process, password for your client account, cPanel, and forums will become same.
Then try login to cPanel again.

 

[chankarwing]

Hi Carl,

I have tried your suggestion but it didn't work. I have also visited "Hosting Account Actions" and I have received the following message:

Hosting Password Update submitted July 7 at 5:02 pm
7702UJRNdJ7R
action status
Error information
Update to your hosting account password. result
A system error occurred while processing this action.

Error Code: 97801078

 

[chankarwing]

hi again,

I know I am going to sound like a right noobie now.
My password is working again and now I can successfully login into cPanel.
It is probably something I did (but I don't know what I did ), or this could have been solved on the other end.

As far as I am aware, I think this problem is resolved

 

[vishal]

**Solved***
***Thread Closed***