Problem:
I cannot receive emails that were sent from Gmail accounts.
Description
- My website is hosted with x10Hosting but I'm using Zoho email.
- The name servers are pointing to x10Hosting.
- Under MX entry (in cPanel) I chose "Remote mail exchanger"
- I added a CNAME record (Type=CNAME; name=zb[Zohocode].mydomain.com.; Record=zmverify.zoho.com)
- I added three MX records (mx.zoho.com; mx2.zoho.com; mx3.zoho.com)
Problem:
- I am able to send emails from Zoho email to everybody.
- I am able to receive emails that were sent to Zoho from all email providers (Yahoo, Hotmail, etc.) except Gmail.
When emails are sent from a Gmail account, the emails are returned to sender with an error message "550 Please turn on SMTP Authentication in your mail client. mail-vk0-f50.google.com [209.85.213.50]:36808 is not permitted to relay through this server without authentication."
Failed solution:
(based on: https://support.google.com/a/answer/178723?hl=en)
I added a DNS record (Type=TXT; record="v=spf1 include:_spf.google.com ~all")
This didn't work and I still cannot receive emails sent from Gmail.
Question:
What should I do in order to receive emails sent from Gmail account?
Thank you
I cannot receive emails that were sent from Gmail accounts.
Description
- My website is hosted with x10Hosting but I'm using Zoho email.
- The name servers are pointing to x10Hosting.
- Under MX entry (in cPanel) I chose "Remote mail exchanger"
- I added a CNAME record (Type=CNAME; name=zb[Zohocode].mydomain.com.; Record=zmverify.zoho.com)
- I added three MX records (mx.zoho.com; mx2.zoho.com; mx3.zoho.com)
Problem:
- I am able to send emails from Zoho email to everybody.
- I am able to receive emails that were sent to Zoho from all email providers (Yahoo, Hotmail, etc.) except Gmail.
When emails are sent from a Gmail account, the emails are returned to sender with an error message "550 Please turn on SMTP Authentication in your mail client. mail-vk0-f50.google.com [209.85.213.50]:36808 is not permitted to relay through this server without authentication."
Failed solution:
(based on: https://support.google.com/a/answer/178723?hl=en)
I added a DNS record (Type=TXT; record="v=spf1 include:_spf.google.com ~all")
This didn't work and I still cannot receive emails sent from Gmail.
Question:
What should I do in order to receive emails sent from Gmail account?
Thank you
Last edited: