Cannot receive emails from Gmail (SMTP Authentication 550)

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keyston7

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Problem:
I cannot receive emails that were sent from Gmail accounts.

Description
- My website is hosted with x10Hosting but I'm using Zoho email.
- The name servers are pointing to x10Hosting.
- Under MX entry (in cPanel) I chose "Remote mail exchanger"
- I added a CNAME record (Type=CNAME; name=zb[Zohocode].mydomain.com.; Record=zmverify.zoho.com)
- I added three MX records (mx.zoho.com; mx2.zoho.com; mx3.zoho.com)

Problem:
- I am able to send emails from Zoho email to everybody.
- I am able to receive emails that were sent to Zoho from all email providers (Yahoo, Hotmail, etc.) except Gmail.

When emails are sent from a Gmail account, the emails are returned to sender with an error message "550 Please turn on SMTP Authentication in your mail client. mail-vk0-f50.google.com [209.85.213.50]:36808 is not permitted to relay through this server without authentication."

Failed solution:
(based on: https://support.google.com/a/answer/178723?hl=en)
I added a DNS record (Type=TXT; record="v=spf1 include:_spf.google.com ~all")
This didn't work and I still cannot receive emails sent from Gmail.

Question:
What should I do in order to receive emails sent from Gmail account?

Thank you
 
Last edited:

lylex10h

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Can't duplicate, works for me.

There's no DNS record for zb[Zohocode].mydomain.com on the x10Hosting name servers:

dig @ns1.x10hosting.com zb[Zohocode].mydomain.com

; <<>> DiG 9.10.3-P4-Ubuntu <<>> @ns1.x10hosting.com zb[Zohocode].mydomain.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 54882
;; flags: qr rd ad; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;zb[Zohocode].mydomain.com. IN A

;; Query time: 36 msec
;; SERVER: 162.159.24.224#53(162.159.24.224)
;; WHEN: Tue Jul 11 15:43:59 DST 2017
;; MSG SIZE rcvd: 54
 
Last edited:

bdistler

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I cannot receive emails that were sent from Gmail accounts.
-
I do not use "Zoho email"

I can send Emails from my Google Gmail account to my x10hosting's free-hosting account on server [ xo3 ]
###
 
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