cannot view website - been awhile since it's been up

[skm0328]

Hi,

In March, I submitted a thread about my free website being down. I heard that a cause of that is because you need to visit the forums every once in a while or something. However, when I originally signed up for this free website, I also purchased the Inactivity Timer subscription so that I wouldn't have to log in a check the forums at all: http://x10hosting.com/forums/free-hosting/114795-inactivity-timer-paid-subscription.html .

Here is my website: http://skmcintosh.elementfx.com . It does not work and I don't remember how long it's been down. I thought at first it may be because there was work being done on the servers, but now know that couldn't be the case.

What's going on? Please help me with this. I use this site as a blog and none of my viewers are able to view anything...

Thanks for the help,
sherry

 

[Derek]

What is your cPanel username?

 

[skm0328]

for some reason, my forums posts aren't showing up after I click submit...weird.

Anyways, my panel username is: skm0328

 

[Derek]

I don't see your account, which server were you on?

 

[skm0328]

Here's the info I wrote down after I created my website:

http://skmcintosh.elementfx.com/
http://absolut.x10hosting.com:2082/
username: skm0328


Like I said, I don't know how long it's been down - but it'd been quite a while. No idea what server I was on...

 

[Derek]

I am not sure about your hosting account, it might not have been moved with the server moves. http://absolut.x10hosting.com/~skm0328 shows up as nothing. We have moved to newer servers.

 

[skm0328]

Oh, and I have my invoice for the purchase of the Inactivity Timer subscription for my skm0328 account:

Jan. 20, 2010
Paypal (Unique Transaction ID #4W880033WW1990947)
Business name: x10 Hosting
Item number: eb15d5883fc5ba404639b12e25f56077
Total amount: $3.00

 

[Derek]

I see, I will escalate this to the support staff to see if they can restore your files. Is that ok with you?

 

[skm0328]

Yes, please (I thought this was support...I created a support ticket). I would hate to lose everything - especially the time my son spent designing my site. :frown:

So you're saying my site doesn't even exist?

 

[Derek]

No, there may still be backups of your site. It may have gotten lost in the transfer that is all.