can't acces control panel

[cooki]

sorry for my english

every time i enter the link to go to my cpanel it says cannot
http://ugly.elementfx.com:2082/

i think there are a problem
thanks to help me

Account Username:cooki

Primary Domain:http://ugly.elementfx.com

cPanel URL:http://ugly.elementfx.com:2082

Hosting Type:Ad-Free

 

[bugfinder]

when did you register, and how long is it since you last used it?

 

[Chris73]

Have you made any changes to this account? Have you ever been able to access the cPanel?

 

[cooki]

"Have you made any changes to this account?

yes i ask for php upgrade ; it is accepted
"Have you ever been able to access the cPanel?"
no never

"when did you register"
5 days

 

[GamingX]

Have you tried to reset the password?

 

[DefecTalisman]

You can change the cPanel password in your hosting account panel (once logged in with your forum details). It is on the left hand side, towards the middle. If this doesn't work PM me with the confirmation e-mail you received when signing up for the hosting account and I will see what further actions can be taken to resolve this.

 

[cooki]

ok i changed my pass and now i can see the cp but i have the error
"Login Attempt Failed!"

 

[DefecTalisman]

password and username is case sensitive.

Also maybe try this link to cPanel -> http://74.86.116.190:2082/

 

[cooki]

same problem

 

[GamingX]

same problem

Could you please open a new thread and give more details of your problem in that thread?

 

[cooki]

its my thread lol

same problem = dont access cp panel after changed my pass

 

[GamingX]

oh. Sorry about that, I thought there was another user hijacking the thread. Can you try accessing your cPanel through a proxy?

 

[Bryon]

Were you ever able to log in? Do you still need support with this issue?

 

[hectorg]

I have the same problem:
Received the x10Hosting - Ad-Free Hosting Account Created! email on 22-feb-2008 1:00am.
I can access the http://x10hosting.com/account with my forum username: hectorg and password ****
But never could access the cpanel. I tried changing the password, but it still wont let me in. I tried changing the hosting address, but it wont help. I tried accessing the cpanel on http://74.86.116.190:2082/login/, same thing. I think the problem is with the username/password on cpanel.
Any clues please?
Thanks.

The error I get is: Login Attempt Failed!