Can't access control panel since last unsuspend

[jakenetx]

Hi
Since my last unsuspend on 10/28, I continue to get time out errors when trying to access my control panel. Please advise.
I get "An error occurred during a connection to x12.x10hosting.com:2222"

Thanks

 

[spacresx]

im not seeing anything that would cause this error.
keep in mind you should be using https://x10hosting.com/login to login.
not the "x12.x10hosting.com:2222" url.

staff will need to review your request.
but keep in mind it might take a little time before staff replies.
you can try to post this to the discord service for faster help.
as staff dont always check the forum posts right away.

 

[Eric S]

Hi
Since my last unsuspend on 10/28, I continue to get time out errors when trying to access my control panel. Please advise.
I get "An error occurred during a connection to x12.x10hosting.com:2222"

Thanks

your IP was blocked via DirectAdmin for to many failed SMTP attempts. We can assume this was due to your account being suspended so the login was failing.

I have removed this block and you should now see access restored.