Can't access cpanel or ftp

[pandmaforum]

Login fails for cPanel and also ftp login. My site itself seems to have disappeared.
Thanks for any help

my email p.moore@pandma.me.uk

ftp username: pandma@pandmasite.x10hosting.com

hosting account: pandma

account id: MMP1045786

 

[Zubair]

Hello,

Login to http://x10hosting.com/control/login.php with forums username and password.
Go to "Hosting" on TOP navigation, ----> Then Click on "update password". There you can change your password. put forums password in "Current Password" field.
Note: After this process, password for your client account, cPanel, and forums will become same.

After that try login to cPanel again.

 

[Jarryd]

Hello,

To allow us to better serve our customers i am closing this thread which will allow the staff members to see which threads have or haven't been answered, this does not mean we don't wan't to help with your problem. We are fully aware of your problem and request that if you require to reply to your ticket, please just re-open the same ticket using the open thread button. This can be located in the "administrative" drop down menu at the top of the original post.