Resolved Can't access DirectAdmin

[zapxpayx]

Hi,

I am trying to access my account, unfortunately, I can't access DirectAdmin after successful login to my account https://x10hosting.com/sso/main. After reading a few such treads in this forum. I suspect this could be due to inactivity of the account that I have not logged in for more than 30 days.

Is there any possibility my account can be restored?

Error Details:

When logged in using https://x10hosting.com/sso/main, below message is shown:

Sign in Successful
-------------------------------------------------------------------------------
Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry

When I logged into https://x13.x10hosting.com:2222 and https://x12.x10hosting.com:2222 , below error message was shown.

"Hmm, login details do not seem to be correct. Please try again."

My domain is: zapxpay.x10host.com

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 15th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.