I get to a certain point where I can sign in, and then it tells me that my sign in was successful, but when I try to open cpanel, it gets me to a screen that says "Apache is functioning normally". It's been a few months since I accessed this account - and I'd like to grab all the content that I placed there. How can I do so? (my account is pld7fall2014.x10.mx)
Resolved Can't access my free hosting account
- Thread starter pld7fall
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There's a thread stickied at the top of this forum for this issue. Please read and make sure you understand what happened: https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/
Your last valid login was in December
Requesting admin assistance.
Your last valid login was in December
Requesting admin assistance.
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Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.
Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.
Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.
Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.
You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
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