Resolved Can't access my website. An error has occurred forwarding your sign in.

[zhxx10ho]

Hi I can't access my website for a few months now. I was trying to wait but it seems like the migration broke something in it.

http://zhx.x10host.com/ (http://romanzhukovsky.com/)
Username: zhxx10ho
Email: mrhavier361@gmail.com

When I click on Open CPanel button I get this every time:

Sign in Successful
Please standby while transfer you to your web hosting account
An error has occurred forwarding your sign in. Retry

I can't access my files through FTP either. Can you please help with retrieving my files?

 

[garrettroyce]

Your last login prior to inactive account purging was in 2019. In March this year, inactive accounts were purged that were past the 30 day suspension plus 3 week grace period. Your account was inactive much longer and was purged. Until March 22, these accounts were allowed to be restored no questions asked. Now that we're way past that window, the admins still decided to restore the accounts. Please from this point on, remember to log in every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. FTP and forum logins do not count. Please do not rely on email reminders because they get blocked, get sent to spam, or in this case, they did not send.

I'm requesting an admin review your account for possible restoration.

 

[Anna]

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[zhxx10ho]

@Anna @garrettroyce Thanks guys, it's live now!