Resolved Can't access webiste, Is X10Host down?

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Anna

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There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 21st (when you registered the account).

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.
 

busin117

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Dear Anna, Thank you for restoring the website.
I have been accessing the website regularly so maybe I'm doing it from a different portal and your login system doesn't keep track of my visits. Any recommendation on where to login from so this doesn't happen again?
Sorry for the inconvenience.
 

costas1

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Dear Anna, Thank you for restoring the website.
I have been accessing the website regularly so maybe I'm doing it from a different portal and your login system doesn't keep track of my visits. Any recommendation on where to login from so this doesn't happen again?
Sorry for the inconvenience.

There is a requirement to log in to https://x10hosting.com/sso/login, not to your own website.
I'm not sure if that's enough or we should also access DirectAdmin panel.
 

Anna

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It would be enough to login to the panel as noted by costas1 above, going over to DA is not required.

FTP and direct logins to DirectAdmin (formerly cPanel) does not count, nor does it count that you visit your own site.
 
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