Cant log into CPanel

[semichig]

I can log into my account. But when I click on CPANEL it takes me to another login page, and I cannot log in !

user semichig

semichigan.x10.mx


also cant log in to ftp to site

Thanks..

 

[hbazer]

Try these steps to regain access to your cPanel:

1. Reset(same as it was) or change your password in the Account Portal (AP)
2. Wait for it to say that the change took effect
3. This is important log out of the Account Portal and log back into it
4. Wait 5 minutes (it takes time to update all the servers in the cluster)
5. Click the blue [ Access cPanel ] button