Can't Log into x10hosting

[SCDesign1987]

Hi,

I'm having a issue logging into my account for my website... StephenCampbellDesign.com
Every time I log in it immediately gives me message saying "Your login session has expired" over and over. I can't access my data, my dns servers.. nothing!
Hopefully, you guys can fix this problem for me.

Thanks

 

[Dead-i]

Hi SCDesign19,

Please could you ensure that you have JavaScript enabled, and you are not behind a proxy, VPN, or anything similar?

Thank you,

 

[SCDesign1987]

Hi Dead-i
I did check everything you said, but it still won't let me access any of my stuff.
Here's a picture

 

[AngusThermopyle]

Do you have cookies enabled ?

 

[SCDesign1987]

Hi angus,
I've tried just about everything. I can log in because it'll grant me a message saying my log in expired. I don't know what's wrong. It was working about 6 weeks ago and now it just won't. Is there anyway I can contact someone who manages the site to fix my account?

Thanks

 

[SCDesign1987]

Hi SCDesign19,

Please could you ensure that you have JavaScript enabled, and you are not behind a proxy, VPN, or anything similar?

Thank you,

Still won't work

 

[SCDesign1987]

Do you have cookies enabled ?

It didn't work

 

[Dead-i]

Hi SCDesign1987,

Please could you try logging in from an alternative web browser and let me know how it goes?

Thank you,

 

[SCDesign1987]

Hi SCDesign1987,

Please could you try logging in from an alternative web browser and let me know how it goes?

Thank you,

Tried it.. still doesn't work

 

[Dead-i]

Hi SCDesign1987,

What web browser are you using to login?

Thank you,

 

[SCDesign1987]

Hi SCDesign1987,

What web browser are you using to login?

Thank you,

Doesn't matter (safari, firefox, chrome). I would log in but the page would look broken and then tell me that my log in session expired. Is there anyone I can contact to about fixing my account?

 

[caftpx10]

Doesn't matter (safari, firefox, chrome). I would log in but the page would look broken and then tell me that my log in session expired. Is there anyone I can contact to about fixing my account?

Have you tried clearing your cookies? Maybe one or two went bad.

EDIT: There are a few ways of editing and deleting cookies, you can use EditMyCookie in the Chrome Store.

 

[SCDesign1987]

Have you tried clearing your cookies? Maybe one or two went bad.

EDIT: There are a few ways of editing and deleting cookies, you can use EditMyCookie in the Chrome Store.

Hi caft,
I already cleared my cookies, but it still seems to not work. It keeps logging me out from time to time. Is there anyone on this website that I can give me account to to fix it?

 

[caftpx10]

Hi caft,
I already cleared my cookies, but it still seems to not work. It keeps logging me out from time to time. Is there anyone on this website that I can give me account to to fix it?

Really though, you shouldn't give your account credentials away.
Staff should be able to access your account without such info (they may need your URL or username though).

 

[Dead-i]

Hi SCDesign1987,

Your account is fine, and there is nothing wrong with your cPanel, suggesting this may be an issue with your connection. Could you please try on a different connection and let me know how it goes?

Just to back up what @caftpx10, genuine x10Hosting staff will never ask for your password.

Thank you,