cant login to cpanel or account home page

[clivegsd]

I cant login to our control panel at

http://ukcarers.pcriot.com:2082/

or through the x10hosting/account page it says there is a problem with the backend account

Any information?

thanks
Edit:
A traceroute to pcriot.com reveals no domain or IP address, I think there may be a problem.

 

[Fedlerner]

What do you get when going to: http://ukcarers.pcriot.com:2082/ ? A login box pops up or it's a page to login?

Try to login by: http://67.228.161.43:2082/