Resolved Can't login to my account

[algoapx1]

Hi,
When I visit my website I get "Apache is functioning normally."
It was working normally until last week. When I noticed about the server migration I changed the IP address of the server in Cloudflare. Not sure if I chose the right one though.
Can you please help me?
Thank you!

 

[garrettroyce]

Your account was more than likely deleted in March, during a pruning of inactive accounts. Your last login was in December. In January it was eligible for suspension and then by February it was eligible for deletion. It was deleted in March, then x10 started restoring users under a one-time-only policy because reminder emails were disrupted during the transition. That ended a few weeks ago. If your account is restored, please don't rely on emails as they can be sent to the spam folder or even blocked. The login requirement is once every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. FTP and forum logins do not count.

I'm asking an admin to see if they can restore your account even though the restore timeframe has ended.

 

[algoapx1]

OMG
I have logged in every time I received the warning email.
Please, I hope you can get the account restored.
thank you very much for responding so fast and for your help.

 

[Anna]

Your account should now be restored.

I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming changes.

 

[algoapx1]

Thank you so much!
I am downloading a backup right now.
Will mye account be migrated to the new servers?

 

[Anna]

The account is on the new server, the old ones are decommissioned now.

 

[algoapx1]

Ok, I see.
Thank you very much for the help.
You can close the thread.