Please note that support is only offered in English at this time. I'll do my best, but these translation services can be really bad with technical language.
Your account is using the shared certificate option, which will not work. You need to choose Let's Encrypt from the SSL page (Account Manager -> SSL). Please note that Let's Encrypt has restricted everyone, even large companies like x10, to only a few hundred registrations per day. Since x10 has thousands of users, your initial attempt to request a certificate may be denied. Please try your registration again if you get an error indicating that your request was over a limit.
Tenga en cuenta que, en este momento, el soporte solo se ofrece en inglés. Haré lo mejor que pueda, pero estos servicios de traducción pueden ser realmente malos con el lenguaje técnico.
Su cuenta está usando la opción de certificado compartido, que no funcionará. Debe elegir Let's Encrypt en la página SSL (Administrador de cuentas -> SSL). Tenga en cuenta que Let's Encrypt ha restringido a todos, incluso a las grandes empresas como x10, a solo unos pocos cientos de registros por día. Dado que x10 tiene miles de usuarios, es posible que se rechace su intento inicial de solicitar un certificado. Intente registrarse nuevamente si recibe un error que indica que su solicitud superó el límite.
Correct. The second image is what you want. It looks like you do not have the "let's encrypt" option and I don't know why. What happens when you go to this link:
@ eurikix1
normally you should open a new thread to post your issue.
support does not encourage hijacking posts even if you think its the same or not.
this is because support does not monitor threads that were already answered.
maybe garrettroyce or another staff member can split the thread.
or reply to it.