Change Main Domain

[avairo]

Hello!
I want to change the main domain to a parked domain. I deleted the parked domain in Cpanel (Parked Domain) but this still appears in X10ControlPanel and will not let me set it as primary domain and i get the message "The domain you have supplied is already in use."
Thanks for your help!

 

[stpvoice]

Hello,

What is the domain you're wanting to use?

 

[avairo]

The domain that i want to use is [*deleted]

 

[stpvoice]

Hello,

That domain is currently added as an addon domain on your cPanel. You need to remove it from everywhere, then change it in the account panel to use it as your main domain.

 

[avairo]

I already removed in Cpanel. But in X10ControlPanel it appears.

 

[stpvoice]

Hello,

According to our system, it's added as an addon domain. You said you had removed it as a parked domain, however if it exists anywhere in cPanel it will not allow the change. Could you double check it's not under the "Addon domains" section of your cPanel?

 

[avairo]

Yes, i check in Parked and Addon and not appears.

 

[stpvoice]

Okay, I'm going to escalate this ticket to higher up staff, as it looks as though our backend has gotten confused somewhere along the line.

 

[avairo]

Thak you!