Change of domain required or bogus?

[tletter]

Hi,

I received an email stating that "Unfortunately due to unforeseen circumstances we are no longer able to provide a subdomain under the x10hosting.com domain past August 23, 2012."

It also states that "We've updated your recent support ticket. " However, I did not open such a ticket.

Is this change of subdomain true or is the email bogus?

Note when I tried to open a support ticket, I received "KY ID 11100 CREATE HTTP error: 403".

Thanks

--- Email Received ---

Date: Tue, 14 Aug 2012 05:18:16 +0000
Subject: [#22278]: Important information regarding your x10Hosting account
From: accounts-noreply@x10hosting.com
CC: 32367@jm.support.x10hosting.com

[FONT=Candara, Verdana, Arial, Helvetica] We've updated your recent support ticket.

Department: Free General Support
Priority: Normal

---

Hello,

We are contacting you with important information regarding your x10Hosting free web hosting account.

Your web hosting account is currently using a free subdomain under our domain name x10hosting.com. Unfortunately due to unforeseen circumstances we are no longer able to provide a subdomain under the x10hosting.com domain past August 23, 2012.

We have opened this ticket with you to work with you on choosing a new primary subdomain for your web hosting account.[/FONT]

 

[SierraAR]

Hello,

This is a legitimate email. Please log into your account portal and reply to the ticket accordingly.

 

[SierraAR]

Additionally, the support ticket was created by an x10hosting staff member.

 

[ellescuba27]

Same issue with pcriot I am assuming?

 

[essellar]

Same issue with pcriot I am assuming?

Not as far as we've been told; it's just the x10hosting.com subdomains that need to be changed.

 

[lynnwood]

got same e-mail for my x10hosting.com account
however, the support portal returns "Sorry, an unrecoverable error occurred loading the page."
guess I'll try again later
does anyone know if calls to my old x10hosting site will redirect to the new domain name for a while?

 

[bobgalka]

Same problem as above, exept i just get

Sorry, an unrecoverable error occurred loading the page.

I have been trying off an on all day...

bob

 

[tletter]

>"SierraAR" wrote: log into your account portal and reply to the ticket accordingly

I've tried four times to create a support ticket and as previously mentioned, I receive an error stating "KY ID 11100 CREATE HTTP error: 403".

Is this error is a known issue that is being worked on?

Thanks,

Thomas

 

[SierraAR]

I've poked administration in regards to the support ticket issue

 

[lynnwood]

I was able to access the support ticket just now.

 

[Skizzerz]

yes, we fixed the issue with the support tickets around 5 hours ago