have you tried making sure your using the paper_lantern theme ?
(not basic)
also note many people reported issues with the softalicious installer
(adding apps from cpanel in general)
im also on the xo5 server but i never tried going to a higher php version as everything is fine for me (i use php 5.4)
never had a reason for going to higher versions.
i never believed in updating just because they say i should.
you could just use your default ftp options in cpanel.
you should not need another ftp script to access your website.
allowing others to ftp into your account may or may not be
a violation of x10hostings terms or acceptable use policy.
resulting in suspension of your account.
I was just laying it out there its up to you what you use.
i just know id find it best personally to use cpanel,
at least that way you also log in to prevent suspension.
since youd always log in to, using a separate ftp script,
could make it easy to forget the need to properly login.
How are you even getting 7.2 as an option. Mine is showing 7.1 as the highest and it's now EOL
me? yes im on xo5 server.Are you using xo5 server?