Chopin - Not able to access cpanel still

[mgmall]

Hi,
I am still not able to access my cpanel. I keep getting login failure message.

Appreciate if some one can resolve this issue for me.

TIA.

username - mgmall
x10 domain - http://aadarsh.x10hosting.com

 

[Gouri]

Hi,
I am still not able to access my cpanel. I keep getting login failure message.

Appreciate if some one can resolve this issue for me.

TIA.

username - mgmall
x10 domain - http://aadarsh.x10hosting.com

Hi mgmall,

Did you tried to login at http://aadarsh.x10hosting.com:2082

and if you forgot the password then reset at http://x10hosting.com/panel.php?resetpasswrd

If the problem still persists then post back.

 

[mgmall]

Hi,
Yes I have tried logging in using http://chopin.x10hosting.com:2082/ and http://aadarsh.x10hosting.com:2082, but with no luck.

In fact in my account panel, from yesterday I see this message,
You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

But there is no link to unsuspend my account. Also my account is down for more than a week with the DB issue. I created a support ticket but that got deleted

I am confused now. Atleast please give me temporary access so that I can download my data.

Please help.

Thanks.

 

[Gouri]

Hi,
Yes I have tried logging in using http://chopin.x10hosting.com:2082/ and http://aadarsh.x10hosting.com:2082, but with no luck.

In fact in my account panel, from yesterday I see this message,
You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

But there is no link to unsuspend my account. Also my account is down for more than a week with the DB issue. I created a support ticket but that got deleted

I am confused now. Atleast please give me temporary access so that I can download my data.

Please help.

Thanks.

You said when you tried to login to cpanel, but no luck, Can you tell us what exactly the error you are getting?
Did you tried to reset your password from account panel?

Regarding suspension, You account is not suspended at the moment.

 

[mgmall]

Thanks gsonline for your prompt reply.

I get the message "Login attempt failed" every time I try to login to my cpanel.

Yes I tried resetting the password yesterday but no luck yet.

Thanks again.

 

[Zubair]

Go to http://x10hosting.com/panel.php Login with Forums username and password.
Click on View Suspension Report on Right Sidebar. See if any suspension report there..

Post back the result

 

[Gouri]

Go to http://x10hosting.com/panel.php Login with Forums username and password.
Click on View Suspension Report on Right Sidebar. See if any suspension report there..

Post back the result

@Boss

What is the relation between the cpanel login problem and suspension Report

 

[mgmall]

Go to http://x10hosting.com/panel.php Login with Forums username and password.
Click on View Suspension Report on Right Sidebar. See if any suspension report there..

Post back the result

As mentioned above I see this in the suspension report.

You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

But my site is down for more than a week because of the DB issue

Thanks.

 

[Zubair]

@Boss

What is the relation between the cpanel login problem and suspension Report

I will tell you that on IRC

As mentioned above I see this in the suspension report.

You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

But my site is down for more than a week because of the DB issue

Thanks.

I am Escalating your Ticket to staff.. They will sort this problem..