community forum or support for premium

socialge

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can anyone tell me where the community forum or support forum for premium hosting is?
I dont feel satisfied that the freehosting accounts can be setup instantly and yet also have support from community but it seems the only support u get for PAYING for the service is support tickets, which dont seem to have 24/7 support like advertised.
How long does it take to have your account/website provisioned.??
 
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